Frequently Asked Questions

What are the local specialities?

Tartiflette is a rich potato and bacon dish topped with melted cheese.

A raclette is a grilled cheese often served with meats, potatoes and salad.

There is also pierre-chaud (hot rock) or braserade (table-top BBQ) dishes where you cook your own meat often accompanied with potatoes and sauces.

Try the wines of the Savoie region which include Mondeuse, Chignin, and Apremont.

There is also a local liqueur called Genépi which is made with a plant found at high altitude.

When is the best time of year to visit?

It depends entirely on your interests.

October and November are the quietest months as most places close to get ready fro the winter season.

January and April are usually the best snow months but the snow may begin to turn to slush at low altitude in April.

February and August tend to be the busiest months due to the school holidays.

Where can I get or exchange foreign currency?

You can obtain Euros from the many cash points located in the centre of the village using your PIN and credit card.

There is also a Post Office and several banks in the village open usual hours. However, large dollar bills may not be accepted due to forgeries. Your passport may also be required for identification.

Where can I email from?

There are many bars, cafes and hotels offering an email and internet service. The rates can be quite expensive (9p/min). Here are a few locations: The Tourist Office, The Post Office (La Poste) , The Mountain Hub, Powder Monkey Café, Bentley's B@r, Dick's Tea Bar, Petit Danois and The Lounge.

How do I report a theft?

Report the theft to the police as soon as possible. There is a police station on the main red bus route. You will need a police report number to claim on your insurance.

If you have lost your rental equipment and you don’t have insurance cover with the hire shop, you will probably have to pay for the skis (replacement cost value) and then claim on your insurance.

What do the different colours on the piste map mean?

Green: Very easy with gentle runs. Beginner level and nursery slopes.

Blue: Easy, the gradient has increased with a few bumps and dips.

Red: Steep slopes, intermediate or above. Can be difficult in places.

Black: Very difficult and often steep. Advanced levels only.

Are there any childminding or baby sitting services?

Snowkidz provide a nanny service in Val d'Isere, accepting babies to children up to 8 years old. All staff, from head office to those working in resort, are qualified to work with children, or hold significant childcare experience. The French Ski School (ESF) has day nurseries for children from 3 years upwards.

Are there English-speaking Doctors?

Dr Al Griffiths is an English Doctor, located in the English Medical Centre, Val Village. The Medical Centre is generally open from 09.00 - 19.00 with no need for an appointment.

There are also many French Doctors that can speak English.

Can I drink the water?

Yes. Val d'Isere has decent water treatment. The water has a high mineral content and can taste slightly metallic.

Can I use my electrical appliances?

Your appliance must be 220/240V.

You must have an adaptor to fit a two pin socket with a central earth pin.

Can I get sunburned in winter?

Yes. Due to the fact you are at high altitude and the reflecting properties off the snow. Make sure you use a high SPF sun block with moisturiser and always re-apply after any activity. Also wear eye protection even when it is cloudy.

Will I suffer from altitude sickness?

You may experience breathlessness on exercising and slight tiredness due to the lack of oxygen. Make sure you drink plenty of water to prevent dehydration and protect yourself against the sun as these are more likely to make you feel unwell.

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